Refund Policy
Our 30-day money back guarantee, in plain language.
30-Day Money Back Guarantee
If a paid Puntr plan isn't for you, tell us within 30 days of your first payment and we'll refund it in full — no questions asked. This applies to every paid subscription tier advertised on our pricing page.
Early access is free — no payment is taken while you reserve your spot.
How to claim a refund
1. Send us a request
Email support@puntr.co.za from the address on your account, or use the Support page. Include your full name and the plan you're on.
2. We confirm within 1 working day
No interrogation, no retention script. We confirm receipt and cancel any upcoming billing immediately.
3. Money back in 5–10 working days
Refunds are returned to the original payment method. Bank clearing times are outside our control.
What's covered
The guarantee covers the first payment you make on any Puntr subscription plan, whether billed monthly or annually. You keep access to your plan until the end of the day the refund is approved, after which your account reverts to the free tier. You may use the guarantee once per account.
Cancelling without a refund
You can cancel a subscription at any time from your account settings. Cancelling stops all future billing and you retain access until the end of the period you've already paid for. Cancelling on its own does not trigger a refund — request one explicitly if you're inside the 30-day window.
Annual plans
Annual plans carry the same 30-day guarantee from the date of first payment. After day 30, annual plans are non-refundable for the remainder of the term, but you can cancel to prevent renewal.
Exclusions
- Requests made more than 30 days after your first payment on a plan.
- Renewal payments on a plan you have already used for a full billing cycle (cancel before renewal to avoid the charge).
- PuntPoints, rewards, promotional credits and bonus items, which hold no cash value.
- Accounts closed or suspended for breach of our Terms, including fraud, abuse or multiple-account use.
- Third-party bookmaker deposits, wagers or losses — Puntr never holds your betting funds.
Important: Puntr is not a bookmaker
Puntr sells access to predictions, insights and community tools. We do not accept wagers or hold betting balances. Money lost betting with a third-party bookmaker cannot be refunded by Puntr under any circumstances. Bet responsibly — 18+ only.
Your consumer rights
Nothing in this policy limits your rights under the South African Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where those rights are broader than this policy, they apply.
Disputes
If you're unhappy with a refund decision, reply to our email and ask for it to be escalated. We respond to escalations within 5 working days. See our Terms for the full agreement.
Need a refund or have a question?
Our team replies to every refund request within one working day.
Contact supportLast updated: August 2026
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